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Tier 1
Tier 2
Tier 3
Equip your team with essential tools like Outlook, Teams, Word, Excel, and more, ensuring they stay connected and productive.
Tier 1 fits the bill, but need a bit more out of your Microsoft Apps? Upgrade to include access to Desktop apps for an added fee.
Only need secure email and/or calendar access? The downgraded Tier 1 includes just Exchange Online P1 at a reduced fee. While Team Credential Management is excluded, all other security features remain intact.
We’re here during business hours to keep your team running smoothly, providing help with everyday tasks, security, and login issues.
Your dedicated IT expert ensuring tailored and consistent support.
We handle onboarding for your team, setting up secure logins and emails so everyone is ready to start work without hassle.
We ensure your team’s Microsoft data is securely backed up daily with 90 days of retention.
Empower your team with tailored training, ensuring your crew is well-prepared to recognise and respond to threats.
We continuously monitor your environment for persistent threats, providing rapid detection and remediation to keep your business safe from advanced cyber threats.
Your email is safe with our protection against spam, phishing, and other threats, reducing the risk of business email compromise.
Maintain professional and uniform email signatures across all devices, with the ability to easily deploy marketing or seasonal messages to keep your branding fresh and relevant.
Protects your Microsoft data on mobile iOS and Android apps, ensuring secure access on the go.
Securely manage and share passwords, credit cards, and notes, keeping your team’s credentials safe and organised. With support for zero-knowledge password sharing, your team can securely share access without actually revealing the passwords, ensuring maximum privacy and security.
Advanced protection for Microsoft Teams and OneDrive, with extended security covering Dropbox, Google Drive, and more. Benefit from AI-driven threat detection, Data Loss Prevention (DLP), and malware protection, ensuring secure collaboration across your organisation.
Your devices, apps, and browsers are protected with robust security measures, aligned with ASD’s Essential 8 best practices, ensuring everything stays secure and compliant.
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Allow your team to easily install apps on their work PCs without logging a ticket, while critical updates are automatically maintained.
Print easily from any device to your office printers, with seamless setup.
Integrate voice communication into your Teams platform, with calls to Australian numbers included, subject to fair use*.
No hidden license surprises – everything you need for productive tech and cyber security is bundled in. We’ve got you covered with the best solutions to keep your business running smoothly.
(our terms of service)
GST and Price Adjustments: Pricing on this page is inclusive of GST. Annual rates are fixed for the commitment period, while month-to-month prices may change with 30 days’ notice due to service or cost updates. We’ll keep you informed in advance so you can make the best decisions for your plan.
Commitment and Cancellation: Annual commitments are non-refundable, with early termination fees based on the lowest plan tier with equivalent Microsoft licensing. Empty Tier 2 or 3 seats can be changed to an Upgraded Tier 1 plan for the remainder of the term. Month-to-month plans can be canceled at the end of any calendar month, provided offboarding is requested by the 21st.
Ad-Hoc and On-Site Support Fees: For Tiers 1 and 2, support requests outside your plan and on-site support are billed at $44 per 15 minutes and will be tracked and invoiced monthly. On Tier 3, remote support is all-inclusive.
Additional Device Monitoring: Devices beyond the total Tier 2 and 3 seats (one device per seat/user) are charged at $22 per device monthly. All devices must be linked to a Tier 2 or 3 seat; they cannot be added to an upgraded Tier 1 plan.
Fair Use of Calling Services: Use of services with included calls is subject to our communication partner’s Fair Use Policy. Services cannot be used for call centers, telemarketing, or outbound sales. A single outgoing channel per 5 seats is allowed with the Teams Phone & Calling Bundle; additional channels are available at an extra cost.
Opt-Outs: If specific partner licensing (e.g., Modern Cloud Printing, Centralised Email Signatures) isn’t needed, or if you’re new and have existing Microsoft licensing, let’s discuss your options.
For all details, see our full terms of service.
Don’t see your question? Get in touch!
Yes, you can assign different plans to team members, allowing for tailored support and tools based on each role’s needs. However, all login-capable accounts in the Microsoft tenant must be under a tier for us to provide holistic coverage. Shared mailboxes and offboarded (but not yet deleted) accounts are protected free of charge.
You can choose between month-to-month and 1-year commitments. Month-to-month plans offer flexibility to upgrade, downgrade, or cancel at the end of each month, while 1-year plans provide stability and discounted rates with limited downgrade options.
Opting out of services like Security Awareness Training or Team Credential Management may increase your risk by leaving gaps in your security posture. For example, without Security Awareness Training, your team might be more susceptible to phishing attacks. On the other hand, opting out of services like Consistent Email Signatures or Printing Support may have no security impact and can be excluded if they aren’t essential for your business.
No, our pricing is fully transparent. Additional costs, such as for ad-hoc tasks or add-ons, are clearly listed upfront. The ad-hoc rate applies to tasks outside your selected plan’s scope, such as custom configurations, special projects, or non-inclusive support activities.
Yes, you can adjust your plan as your needs evolve. Month-to-month plans offer the most flexibility, while 1-year plans allow downgrades within specific limits.
We manage updates and security through regular Windows updates, critical patches, and security policy enforcement. We also perform routine maintenance and firmware updates. Additionally, our 24/7 Security Operations Centre (SOC) provides advanced threat detection and automated responses to protect your systems against emerging threats.
All plans support remote work, but we recommend Tier 2 or higher for comprehensive coverage, especially when using work devices at home or on the go. Tier 2 focuses on device security, while Tier 3 extends to both devices and office network management, ensuring robust protection wherever you work.
Start your journey toward a seamless, secure, and efficient IT experience with just a 15-minute chat. Before we connect, feel free to estimate your IT costs. We offer the peace of mind of zero on-boarding fees and the flexibility of a month-to-month commitment.
We’re creating workplaces that are more secure, productive, integrated and where tech just works! It’s your Worktopia.
