Terms of Service
Worktopia's Modern IT Suite
This agreement (“Agreement”) is between Worktopia Pty Ltd, referred to as “Provider” and the client entity, referred to as “Customer”.
Supply of Services
Provider will supply the Modern IT Suite to the Customer in accordance with the terms outlined in this Agreement.
Payment Terms
- Customer shall pay the agreed-upon fees for the services.
- Payments are due within 14 days of invoice receipt, made via electronic funds transfer.
- Late payments may incur interest and/or lead to a suspension of Services.
Duration and Termination
The Agreement spans the defined Term with automatic renewals. Termination ensures non-renewal for the subsequent billing month without pro-rata refunds.
Scope of Services and Third-Party Involvement
- The Modern IT Suite encompasses services from Worktopia, third-party vendors, and sub-processors. Worktopia remains the primary contact for all services within the suite.
- Third-Party Vendors: Offerings are bundled from reputable vendors like Microsoft, SuiteFiles, Crossware, Printix, and Level.io.
- Sub-Processors: Tools such as Zendesk (a SOC 2/3, ISO 27001 compliant cloud helpdesk software) are used for managing customer support tickets and automating technical support services.
Data Sharing and Privacy
- Minimal data, essential for service delivery, is shared with third-party vendors and sub-processors.
- Worktopia’s data handling adheres to its Privacy Policy, and Customers are responsible for their compliance with privacy laws.
Service Updates
- Updates to the suite are automated. For updates leading to significant user disruption, ample notice will be provided.
Jurisdiction
- This Agreement is governed by the laws of Queensland, Australia.
Data Backups - Microsoft 365
- Backup Protocol: Data from Outlook (email, calendar, contacts), SharePoint (documents), and Teams (Groups, chats) is backed up three times daily.
- Retention: Backups are retained for 1 year.
- Protection: Implementations are in place to detect and counter ransomware threats.
- Storage & Encryption:
- Location: Backups are stored at Google’s data center in australia-southeast1 (Sydney, Australia).
- Encryption: Data is encrypted in transit (using TLS 1.2 or newer) and at rest (AES 256-bit).