These terms cover the use of our website and services. If you have a signed agreement with Worktopia, that agreement takes precedence over anything here.
In these terms, "we", "us" and "Worktopia" mean Worktopia and its related entities, and "you" means the person or business using our website or services. By using our website or engaging our services, you agree to these terms.
We provide managed IT, security, connectivity and related services for businesses, with a focus on Australian accounting and advisory firms. The exact services, inclusions and service levels for your firm are set out in your proposal or agreement with us.
Our managed services are typically charged as a flat monthly fee, billed in advance, on a month-to-month basis unless your agreement says otherwise. Additional work outside your agreed scope will be quoted and agreed before it starts. Fees are exclusive of GST unless stated. Invoices are payable by the due date shown.
You agree to give us accurate information, keep your account credentials secure, use our services lawfully, and follow any reasonable security policies we put in place. You are responsible for the activity of your staff and for holding the appropriate licences for software we manage on your behalf.
Delivering our services often involves third-party platforms, such as Microsoft 365 and other vendors. Your use of those platforms is also subject to their own terms. We are not responsible for outages, changes or issues caused by third-party providers, though we will always help you work through them.
The content on our website, including our branding, text and designs, belongs to Worktopia and may not be copied or reused without our permission. Any documentation or configurations we create specifically for your firm are covered by your agreement with us.
We treat your business information as confidential and use it only to deliver and support our services. We expect the same care from you regarding any non-public information you learn about how we operate.
We provide our services with due care and skill. To the extent permitted by law, and subject to rights you have under the Australian Consumer Law that cannot be excluded, our liability for any claim connected with our services is limited to resupplying the services or the amount you paid us for them in the preceding three months. We are not liable for indirect or consequential loss.
Either party may end a month-to-month engagement with reasonable notice, as set out in your agreement. On termination, we will help with a smooth handover and you agree to pay for services delivered up to that point.
These terms are governed by the laws of Queensland, Australia, and you agree to the exclusive jurisdiction of the courts of that State.
We may update these terms from time to time. The current version will always be on this page, with the date it took effect shown at the top.