Worktopia respects your privacy. This policy explains what we collect, why, and how we look after it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In this policy, "we", "us" and "Worktopia" mean Worktopia and its related entities. "You" means anyone who visits our website, enquires about our services, or is a client or a client's staff member. If you have a signed agreement with us, that agreement also governs how we handle your information.
We only collect what we need to run our services and support you well. That typically includes:
We use your information to deliver and support our services, keep your systems secure, respond to enquiries, process billing, meet our legal obligations, and improve what we do. Where you have opted in, we may also send you occasional updates and insights. You can unsubscribe at any time.
We do not sell your personal information. We share it only with trusted providers who help us deliver our services (for example, Microsoft and other software vendors in our stack), and only as needed. We may also disclose information where the law requires it. Any provider we use is expected to protect your information to a standard consistent with this policy.
Security is our craft. We apply the same controls we recommend to clients, including multi-factor authentication, encryption, managed access and the ACSC Essential Eight, to protect information from misuse, loss and unauthorised access. We keep information only for as long as we need it, then securely dispose of it.
Some of the cloud platforms we use may store data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Our website uses cookies and analytics to understand how the site is used and to improve it. You can control cookies through your browser settings. Turning some cookies off may affect how parts of the site work.
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time. Just get in touch using the details below and we will respond within a reasonable time.
If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
We may update this policy from time to time. The latest version will always be on this page, with the date it took effect shown at the top.