Privacy Policy
for Worktopia Pty Ltd
Provider means Worktopia Pty Ltd (‘Worktopia’) of Central 1, 605 Zillmere Road, ASPLEY QLD 4034, contactable on hello@worktopia.au.
Individuals means you or any other person accessing the Interface.
Introduction
While providing the Services, Provider collects Personal Information about Individuals. This document describes how the Provider collects, stores, uses and discloses Personal Information.
Types of information collected
Provider may collect the following types of Personal Information about Individuals:
- names;
- addresses;
- details of products or services that Provider has provided to Individuals;
- records of, or notes on communications between Provider and Individuals;
- whatever personal information is included in content Individuals posts on the Service or on the website of Provider;
- email addresses;
- telephone numbers;
- information collected by Organisations;
- dates of birth;
- computer device information;
- location information; and
- IP addresses.
How information is collected
Provider may collect Personal Information about Individuals using the following methods:
- Customer surveys;
- use of the Services by Organisations;
- from Provider’s website;
- from Individuals’ communications with Provider;
- automated analysis of Individuals’ use of Provider’s services; and
- from job applications made to Provider.
How information is held and secured
Provider may hold Personal Information about Individuals digitally.
Provider ensures that Personal Information is protected from unauthorised access by using industry standard data security techniques such as credentials, passwords, pins, encryption, session expiry, firewalls, SSL network encryption, and reputable vendors.
For more information on security, please contact Provider using the details in the “privacy contact” section below.
Deletion of Personal Information
Provider deletes Personal Information when:
- it is no longer needed; or
- Individuals request its deletion and it is reasonable to comply.
What information is used for
Provider may collect, use, hold and disclose Personal Information in order to:
- enable Individuals to use Provider’s services;
- perform analysis of the typical use of Provider’s services;
- communicate with Individuals;
- send marketing and promotional messages to Individuals;
- consider employment applications;
- comply with the law;
- enforce agreements with third parties; and
- process payments.
Organisations using the services
Provider also provides the Services to Organisations, which use them as business and information management tools. Both Provider and the Organisations may collect Personal Information from Individuals, including when:
- Individuals register for or access a website provided by the Organisation with the Services;
- Organisations collect information directly from Individuals using the Service;
- Organisations give Provider access to their files containing Personal Information; and
- Organisations enter or process information (such as notes or files) about Individuals using the Services.
Provider will make a good faith effort to ensure that disclosures of Personal Information to Organisations are clear to Individuals. Individuals acknowledge and agree that how Organisations handle Personal Information is beyond the control of Provider.
Disclosures of information
Provider may disclose Personal Information to:
- Provider’s employees;
- third party service providers;
- business partners;
- regulatory bodies; and
- courts of law.
Disclosing information outside Australia
Provider may disclose personal information to technical support contractors outside of Australia such as cloud storage providers and phone based technical support located in the United States. By using the Services, Individuals consent to the disclosure of their Personal Information to overseas recipients.
Provider will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but Individuals will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.
Privacy contact
Questions or complaints from Individuals relating to Provider’s use of Personal Information should be directed to Provider’s privacy officer. Provider’s privacy officer is Nathan Morris, contactable on hello@worktopia.au.
When Individuals communicate a complaint to Provider, Provider will respond within 2 weeks, and seek to resolve the complaint entirely within 4 weeks if the nature of the complaint permits it.
Provider’s privacy officer will make a reasonable effort to address complaints or questions of Individuals, and where the privacy officer is unable to do so, the privacy officer will attempt to explain why it is unable to do so.
If Individuals are unsatisfied with the outcome of the complaints process, Individuals may complain to the OAIC.
Accessing information
Under privacy law, Individuals have the right to contact the Provider to modify or obtain information held about them by the Provider. Individuals may contact Provider at hello@worktopia.au.
Unknowingly collected information
Provider acknowledges that from time to time, Provider may come into possession of Personal Information without being directly aware of it, for example, from other Individuals or Organisations using Provider’s service to store, process or publish data.
Provider will make a good faith effort to deal with such Personal Information in accordance with this privacy policy and the principles in the Privacy Act.
Changes to this policy
Provider reserves the right to make changes to this document in the future, either to comply with changes in Australian privacy law, or to reflect changing business practices. It is the responsibility of Individuals to regularly check this document for such changes.
Definitions
Agreement, Agreements
means the agreement arising between the parties in accordance with this document and the other documents referred to by this document.
Organisation, Organisations
means an organisation using the Services.
Personal Information
means any information that is categorised as “personal information” under privacy law.
Privacy Act
means The Privacy Act 1988
Service, Services
means the information technology services provided by Provider.
