Switching IT providers is easier than staying with the wrong one
Most firms put up with mediocre IT for years because the move feels risky. Here is exactly what moving to us involves, what it costs, and what happens if we are not better.
Four things worth knowing before you move.
Supported by the end of the first business day
Taking over your IT does not start with a migration. It starts with access. Once you grant us delegated access to your Microsoft environment, which takes your current provider or administrator a few minutes, our helpdesk can see your tenant and your team can call us. That is the whole prerequisite: from the day access is granted, your staff are supported by the end of that business day. The deeper work, documentation, security baseline, device management, happens after that, while someone is already answering the phone.
Onboarding costs nothing
There is no onboarding fee, no project charge, and no minimum term to recover one from. The work of taking your environment on, auditing what exists, documenting it, bringing devices under management, is ours to carry, because the alternative is charging you thousands of dollars to start a relationship you have not tested yet.
Your new starters, handled properly
We run white-glove user onboarding, which we call Worktopia managed. A new starter is provisioned across your firm's whole app stack before day one: Microsoft identity, the practice apps they need, and multi-factor authentication set up and ready. Their first day is one sign-in, not a week of tickets. The same arrangement is why the day someone leaves is simple: disabling one account closes their access everywhere.
Certification included, not sold separately
Your engagement includes SMB1001 certification, the Australian cyber security standard built for small business, and alignment with the Essential Eight. Most providers treat compliance as a project to quote. We treat it as part of the job, because the questions an insurer, a regulator or a client asks after an incident do not care how your IT was itemised. The full picture of what Australian law actually requires of a firm is in our guide to cyber security for accounting firms.
Lock-in is your call
Month to month is available on every engagement, and on it there is no exit fee, no notice-period arithmetic, and no meeting where you negotiate your way out. Annual pricing commits you to a 12-month term in exchange for a lower rate, but that is a choice you make for the discount, never a condition of joining. If we are not clearly better than your current provider within 60 days, leave. We can make that offer because switching away from us is as easy as switching to us, and we still choose to make it.
What about your current contract?
Most firms considering a switch are inside someone else's term. That is fine. Talk to us now, and we will scope the move against your end date, so the day your term ends is the day your team is supported, not the day the project starts. Nothing about your current agreement stops you from having the next one ready.
